Welcome to the Bit-Fenix Help Center
What is Bit-Fenix
Bit-Fenix is a digital asset trading platform offering state-of-the-art services for digital currency traders and global liquidity providers.
Founded in 2012, Bit-Fenix was one of the first professional platforms set up to accommodate the booming interest in cryptocurrency trading. Since then, the team has gained invaluable experience whilst cementing its spot as the go-to platform for digital asset traders and institutions.
In addition to a suite of advanced trading features and charting tools, Bit-Fenix provides access to Exchange Trading, Margin Trading & Funding (peer-to-peer financing), Over the Counter (OTC), Derivatives Trading*, and the Peer-To-Peer Market Place** for a wide selection of digital assets.
Bit-Fenix’s strategy focuses on providing unparalleled support, tools, and innovation for professional traders and liquidity providers worldwide.
To keep informed about Bit-Fenix, browse our Bit-Fenix Social Media Channels and follow the appropriate medium for you.
If you have any inquiries about Bit-Fenix, please do not hesitate to contact Bit-Fenix Support.
How to create an account on Bit-Fenix
Bit-Fenix is a state-of-the-art digital asset trading platform for traders and global liquidity providers. The process of opening a Bit-Fenix account is simple and will take a few minutes.
Firstly, access the Bit-Fenix platform login page and press the Sign Up button in the top right corner or at the centre of the page.
Then, on the Bit-Fenix sign-up page, enter a username, an email address and a password that you would link to your account. Choose your country of residence from the dropdown, and add a referral code (if you have one). After that, click Sign up.
Important: If you have a referral code, enter it before signing up because you won’t be able to use it afterwards.
At this step, you must enable a Google Two-Factor Authenticator to protect the security of your account.
Important: If you log out of this process at this stage, even though your account will be created, you will not be able to access any Bit-Fenix features until you have completed setting up the Two-Factor Authentication. To complete this step, you can visit How to set up a 2FA at Bit-Fenix.
You did a great job! Now, you should see the notice below when you return to your sign-up page. After that, click Login to get started with your new account.
If you have any questions, please feel free to reach out to Bit-Fenix Support. We are happy to help!
A Beginner's guide to Bit-Fenix
If you are new to Bit-Fenix, this article can act as an introductory guide to the various features and functions of the platform.
If you are new to Bit-Fenix, this article can act as an introductory guide to the various features and functions of the platform.
Important: As of November 9th, 2022, all new accounts created on Bit-Fenix will need to be at least Basic Plus verified in order to access available features on the Bit-Fenix platform and the Bit-Fenix Mobile App.
Exchange Trading entails trading without the use of leverage. At the heart of Bit-Fenix are central limit order books for the spot trade of digital tokens.
Bit-Fenix enables qualified users to trade with up to 10x leverage and receive financing through its Margin Funding and peer-to-peer financing features. You can manually input a funding order when initiating a margin position to acquire the desired amount of funds at the rate and duration of your choice. Or you can also open a margin trading position, and Bit-Fenix will automatically link it with peer-to-peer funding at the current market rate.
Important: Margin Trading requires at least Intermediate level verification for all Bit-Fenix accounts created after March 1, 2022. Only Bit-Fenix accounts created before March 1st, 2022 will be able to access this feature with Basic Plus verification.